We ship worldwide with care

FAQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Have a look at our return policy here.

We look at each case individually. Do you want to return a product? Please contact us and take look at our return policy here

 

The posters are printed on high quality Splendorgel 400gr paper. This is a very thick paper that is extra white and uncoated.

Customers outside of the European Union may have to pay custom duties (as applicable within each jurisdiction). We will not be held responsible for any such duties.

Yes, you can pay for your poster with Visa, Mastercard, American Express, Discover and PayPal.

TBC

Within most European countries shipping is free. Outside of Europe, you’ll pay 5 USD for shipping.

In general, we ship within 24 hours. In Europe, delivery can take up to 7 working days. Outside of Europe it can even be 10 working days. Haven’t received your poster after 10 days? Let us know and we’ll check it for you.

 

Just let us know by mail or through customer care and we’ll change the address. But don’t wait to long! In general, we’ll ship your poster within 24 hours.

 

Posters are shipped in a flat envelope with a thick piece of carton for support. We won’t ship them in a tube, so you don’t have to put a curled poster in your frame

Yes, we are currently working on the designs and stories of other cities. Do you want us to keep you posted? Just fill out this form. If you would like to help us, you’re very welcome. Please contact us here.

We want you to have a unique poster, which is not mass-produced. So for each city, we checked the total amount of inhabitants. Only 1% of this number will be printed. For example: Amsterdam has 841,186 inhabitants, so 8411 posters will be available.

No, there are no discounts even if you order large quantities.

Pigeons Don’t Cry is a concept of Anthony, Herman en Rindert. Three friends, and three travelers, who together have visited over 50 cities and have lived in all parts of the world.

Unfortunately, the frame is not included in the price. The frame in the picture is from Ikea. More specifically, the Ribba Frame. The size: 50 cm x 70 cm (19 ¾ “ x 27 ½ “).

If you want to return a poster, you can do so within 30 days after purchase. You will be responsible for paying for your own shipping costs for returning your item. Have a look at our full refund policy here.

If your poster is damaged, please send us a photo of the damaged packaging and the corresponding poster that got damaged. We’ll do our best to replace your poster or give a full refund. Each request will be handled individually. Have a look at our full refund policy here.

Posters will be shipped from The Netherlands. So in general, it will take between 2-5 days to ship within Europe. Outside of Europe, it will take between 5-10 days. Please be patient, it will be worth your while. Still haven’t received your posters after 10 days? Let us know and we’ll check it out.

No, you cannot choose your own unique number that will be displayed on your poster. Every city starts at number 1. For each city, we checked the total amount of inhabitants. Only 1% of this number will be printed. For example: Amsterdam has 841,186 inhabitants, so 8411 posters will be available.

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